Privacy Policy

Last Updated: June 2025

1. Introduction

Welcome to She Darling (“we”, “our”, “us”, “the Brand”). She Darling is a fragrance brand owned and operated by Jashnani and Sons, headquartered in Dhamnod, Madhya Pradesh, India.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website shedarling.com or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Payment details (processed securely via Razorpay — we do not store card details)
Order history and preferences
Messages or queries sent to us via email or contact form

b) Information Collected Automatically

When you visit shedarling.com, we automatically collect:

IP address
Browser type and version
Device type (mobile, desktop, tablet)
Pages visited and time spent on site
Referring URL (how you found our website)
Cookie data and session information

c) Information from Third Parties

We may receive information about you from:

Payment gateways (Razorpay) for transaction verification
Logistics partners (Shiprocket) for delivery updates
Social media platforms if you interact with our ads or pages

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing — To confirm, process, and deliver your orders
Payment Verification — To authenticate transactions and prevent fraud
Shipping & Delivery — To dispatch your order and provide tracking updates
Customer Support — To respond to your questions, complaints, or return requests
Account Management — To manage your account on our website
Marketing Communications — To send you promotional offers, new product launches, and updates (only if you have opted in)
Website Improvement — To analyze how users interact with our site and improve user experience
Legal Compliance — To comply with applicable laws, regulations, and court orders
Fraud Prevention — To detect and prevent unauthorized transactions or misuse of our platform

4. Cookies

Our website uses cookies to enhance your browsing experience.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and improve site functionality.

Types of cookies we use:

Essential Cookies — Required for the website to function (e.g., cart, checkout)
Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies — Used to show relevant ads based on your browsing behavior

Managing Cookies: You can disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, including the shopping cart.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

We may share your information with the following trusted partners only to the extent necessary:

Razorpay — Our payment gateway partner, for secure payment processing. Razorpay’s privacy policy is available at razorpay.com/privacy
Shiprocket — Our logistics and shipping partner, for order delivery and tracking
Google Analytics — For website analytics and performance tracking
Meta (Facebook/Instagram) — If you interact with our social media ads
Legal Authorities — If required by law, court order, or government authority

All third-party partners are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

6. Data Storage & Security

Your personal data is stored on secure servers. We implement the following measures to protect your information:

SSL (Secure Socket Layer) encryption on our website
Secure payment processing via Razorpay (PCI-DSS compliant)
Restricted access to personal data — only authorized personnel can access it
Regular security reviews of our systems

Important: While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

We do not store your credit/debit card numbers or CVV details on our servers. All payment data is handled directly by Razorpay.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including:

Order and transaction records — retained for a minimum of 5 years as required by Indian tax and accounting laws
Customer support interactions — retained for 1 year
Marketing preferences — retained until you unsubscribe or request deletion

8. Your Rights

As a customer, you have the following rights regarding your personal data:

Right to Access — Request a copy of the personal data we hold about you
Right to Correction — Request correction of inaccurate or incomplete information
Right to Deletion — Request deletion of your personal data, subject to legal obligations
Right to Opt-Out — Unsubscribe from marketing communications at any time
Right to Withdraw Consent — Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at shedarlingbeauty@gmail.com. We will respond within 30 days of receiving your request.

9. Children’s Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete the information.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media pages, payment gateways). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the name and contact details of our Grievance Officer are:

Grievance Officer: Jashnani and Sons Email: shedarlingbeauty@gmail.com Address: Dhamnod, Madhya Pradesh, India Response Time: We will address your grievance within 30 days of receipt.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

She Darling by Jashnani and Sons 📧 Email: shedarlingbeauty@gmail.com 📍 Dhamnod, Madhya Pradesh, India 🕐 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST